Customer Relationship Management

Prime Software Solutions’ CRM system compiles, organizes, and analyzes customer interaction data.

What CRM Manages

Our customer relationship management (CRM) system catalogs, organizes, and analyzes all points of data in the chain of customer interaction. 

 

  • Leads
  • Opportunities
  • Contacts
  • Purchase Histories
  • Communications

Resources for Efficiency

Your Prime Software Solutions customized CRM system will provide valuable information and resources for every facet of the customer interaction timeline.

 

  • Alerts &  Notifications. Get reminders regarding bid dates, follow-ups, renewals, shipments, and sales.
  • Analysis. CRM will examine all relevant data in order to provide the most up-to-date information in user-friendly reports.
  • Forecasting. Thanks to accurate analysis, CRM can also give reliable information about future sales, costs, and operations.

Customer Relationship Management Integrations

Customer relationship management systems designed by Prime Software Solutions seamlessly integrate with a host of other platforms and business solutions.

 

  • Prime’s Suite of Solutions. We offer a suite of systems such as TMS, Warehouse management, and EDI that will integrate with CRM for optimum efficiency.
  • External Platforms. We integrate with accounting, warehouse, transportation, and retail partners.
  • Customer Portal. CRM integrates with your customer portal to give you full access to load statuses, documents, and and other relevant information.
  • Email. Connect your CRM with Microsoft Outlook to implement email tracking and maintain an accurate history of customer interaction.

Benefits of Prime CRM Solutions

 

  • Accessibility. Your secure, cloud-based customer relationship management system will allow you to access pertinent information from anywhere. Since everything is in one location, you’ll never be out of the customer interaction loop. 
  • Efficiency. Having full access to the flow of information and analysis means you can easily anticipate customer needs and trends.  This results in fewer errors, faster response times, and reduced operating costs. 
  • Simplicity. There is no complicated software installation involved. All you need is a computer or device and a secure internet connection. Our account managers are available should you need assistance or support. 

Is Prime Software right for you?

We’d love to tell you all about it. Please give us a call:
(479) 553-9635

Or sign up for a Live Demo.

 

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